Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sam@nzwebtech.com. Please note that returns will need to be sent to the following address: 

Queenstown Hair 45 Camp Street, Queenstown 9300

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Queenstownhair21@gmail.com

Booking Cancellations

We require at least 24 hours notice before a change or cancellation of your appointment with Queenstown Hair.

We understand that things can happen in life, however in the event of short notice (less than 24 hours) rescheduling or cancellation of an appointment we will require a 50% deposit to be paid before we can reschedule you.

No shows: Please consider that your appointment is specifically reserved for you. Your time is as important as ours, and we often can not fill an appointment on the spot, so if you are not able to make your appointment time you will be charged, regardless.

We try our very best to accomodate our clients but missed appointments and short notice leaves unfilled appointment spaces that result in no income for us while other clients also miss out on an opportunity to get a booking.

We appreciate and value all of our clients - thank you!

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Queenstownhair21@gmail.com